Job Scope
- Provide IT support and troubleshooting across hardware, software, network and system issues, ensuring employees receive timely assistance and technical problems are properly resolved.
- Manage IT systems and infrastructure, including computers, devices, user accounts, cloud services, network systems and business applications, while coordinating with external IT service providers when required.
- Support AI and automation initiatives by identifying repetitive processes, evaluating useful AI tools and helping implement digital solutions that improve internal workflows, IT support and employee productivity.
- Maintain IT security, documentation and asset records, including user access, software licensing, system configurations, incident logs and IT equipment, while supporting basic cybersecurity and data protection practices.
- Support employees and continuous improvement by guiding users on new systems and digital tools, documenting common solutions, identifying recurring IT issues and recommending practical improvements to the organisation’s IT operations.
Job Requirement
- Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field, with 1–3 years of experience in IT support, system administration or a related role.
- Good knowledge of IT infrastructure, networking, cloud services, endpoints and business applications, with hands-on experience troubleshooting hardware and software issues.
- Familiarity with Microsoft 365, Google Workspace and AI tools/automation platforms, with a willingness to learn and explore new technologies.
- Strong troubleshooting, problem-solving and organisational skills, with the ability to manage multiple support requests, prioritise tasks and work independently.
- Good communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users and coordinate effectively with internal teams and external vendors.
- Strong interest in AI adoption, automation and digital transformation, with a proactive mindset towards finding better ways to improve IT support and business processes.
